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from statuscode64@gmail.com → ask@obsi-relay.vrj02.dev · 9/6/2026, 1:31:56 PM · answered in 17.1s

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what are your api rates ?
```
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what are your api rates ?
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[C1]API rate limitssim 0.713 · rrf 0.0656
Engineering/API rate limits.md
API rate limits Default quota: **600 requests per 10 minutes per token**. Business plans get 3,000. Exceeding it returns `429` with a `Retry-After` header (seconds). Back off exponentially from 2 seconds; do not retry in a tight loop. ```ts const res = await fetch("https://api.acme.example/v1/issues", { headers: { Authorization: `Bearer ${process.env.ACME_API_TOKEN}` }, }); if (res.status ===…
[C2]Status and SLAsim 0.556 · rrf 0.0640
Engineering/Status and SLA.md
Status and SLA Status page: https://status.acme.example (subscribe for email/RSS alerts). Uptime target for Cloud: **99.9% per calendar month** (~43 min budget), excluding scheduled maintenance (announced 7 days ahead, Sundays 02:00–04:00 Europe/Berlin).
[C3]Status and SLAsim 0.553 · rrf 0.0623
Engineering/Status and SLA.md
Status and SLA > Credits Uptime target for Cloud: **99.9% per calendar month** (~43 min budget), excluding scheduled maintenance (announced 7 days ahead, Sundays 02:00–04:00 Europe/Berlin). If we miss the target, Business plans get 10% credit automatically; other plans on request within 30 days. Outages are acknowledged within 1 hour — see Contact and support hours.
[C4]Contact and support hoursneighbourrrf 0.0000
Company/Contact and support hours.md
Contact and support hours > How to reach us - Support: support@acme.example (preferred, creates a ticket automatically) - Sales: sales@acme.example - Phone (urgent outages only): +1-555-0142, Mon–Fri 09:00–17:00 Europe/Berlin
[C5]Contact and support hourssim 0.555 · rrf 0.0609
Company/Contact and support hours.md
Contact and support hours > Hours and response times Support hours are **Mon–Fri, 09:00–17:00 Europe/Berlin**. Emails outside hours are answered next business day. - Standard plans: first response within **1 business day**. - Business plan: first response within **4 business hours** during support hours. - Outage reports (see Status and SLA): acknowledged within **1 hour**, any plan. When writi…
[C6]Pricing and discountssim 0.590 · rrf 0.0594
Products/Pricing and discounts.md
Pricing and discounts Cloud prices are per user per month: **Starter $9, Team $19, Business $39**. Annual billing saves **20%** (charged up front).
[C7]Pricing and discountsneighbourrrf 0.0000
Products/Pricing and discounts.md
Pricing and discounts > Discounts Pricing and discounts Cloud prices are per user per month: **Starter $9, Team $19, Business $39**. Annual billing saves **20%** (charged up front). - Annual commitment: 20% off (automatic at checkout). - Non-profits / education: extra 10% with proof of status. - Custom / volume quotes (100+ seats): sales prepares them; approval rules are in Escalations and ap…
[C8]Security and compliancesim 0.541 · rrf 0.0591
Support/Security and compliance.md
Security and compliance - **SOC 2 Type II** audited yearly; report available under NDA via sales@acme.example. - **GDPR**: data hosted in Frankfurt (eu-central-1), DPA available on request. - Encryption: TLS 1.2+ in transit, AES-256 at rest. Backups encrypted and kept 30 days. - Subprocessors: AWS (hosting), Resend (transactional email). Full list in the DPA. - No passwords or API tokens ever by …
[C9]Changing or cancelling an ordersim 0.522 · rrf 0.0583
Sales/Changing or cancelling an order.md
Changing or cancelling an order Orders can be changed or cancelled free of charge within **12 hours** of payment — reply to the order confirmation email. After 12 hours: seat counts can still go up at any time (prorated); going down takes effect at the next renewal. Full cancellation after 12 hours follows Returns and refunds (30-day window).
[C10]Frequently asked short answersneighbourrrf 0.0000
Support/FAQ.md
Frequently asked short answers > My parcel hasn't moved — is it lost? (parcel = welcome pack) Yes — 14 days, no card required, all Team-plan features. It converts to Starter unless you pick otherwise. Keys live in **Settings → License** and in the original order email. We resend to the owner's address within 1 business day. See Shipping policy: if tracking is frozen for 5 business days we reship…
[C11]Frequently asked short answerssim 0.519 · rrf 0.0581
Support/FAQ.md
Frequently asked short answers > Can I talk to a human on the phone? Keys live in **Settings → License** and in the original order email. We resend to the owner's address within 1 business day. See Shipping policy: if tracking is frozen for 5 business days we reship. License keys never depend on parcels — they arrive by email in 15 minutes. Only for outages (see Contact and support hours). Every…

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mistral/ministral-14b-latest · 4791ms · 3221 in / 204 out

The API rate limits are as follows:

- **Default quota:** 600 requests per 10 minutes per token.
- **Business plans:** 3,000 requests per 10 minutes per token.

If you exceed the limit, you'll receive a `429 Too Many Requests` response with a `Retry-After` header (in seconds). The example below shows how to handle it:

```ts
const res = await fetch("https://api.acme.example/v1/issues", {
  headers: { Authorization: `Bearer ${process.env.ACME_API_TOKEN}` },
});
if (res.status === 429) {
  const wait = Number(res.headers.get("Retry-After") ?? 5) * 1000;
  await new Promise((r) => setTimeout(r, wait));
}
```

For higher quotas during migration weekends, you can request them by emailing support with the date and expected volume [C1].

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supportedThe API rate limits are as follows: Default quota: 600 requests per 10 minutes per token.
supportedBusiness plans: 3,000 requests per 10 minutes per token.
supportedIf you exceed the limit, you'll receive a `429 Too Many Requests` response with a `Retry-After` header (in seconds).
supportedThe example below shows how to handle a `429 Too Many Requests` response with a `Retry-After` header (in seconds).
partialFor higher quotas during migration weekends, you can request them by emailing support with the date and expected volume.
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